Job Description

About the Chief of Staff Association

The Chief of Staff Association (CSA) is the leading global membership organization for chiefs of staff, with members across more than 75 countries. Our community includes chiefs of staff from some of the world’s most influential organizations in business, non-profits, and government, such as Google, Microsoft, Deloitte, Amazon, Habitat for Humanity, Goodwill, the Red Cross, the U.S. Government to name a few.

Our mission is to connect chiefs of staff worldwide, creating a trusted network that empowers members to solve complex challenges.

About the Role

As Membership & Enterprise Growth Manager, you will drive membership and revenue growth for a global association. You’ll build trusted relationships with executives and chiefs of staff, manage your pipeline from prospecting to close, and shape offers that highlight the value of community and certification. You’ll use data to guide decisions, improve efficiency, and collaborate across Growth, Enterprise, Communications, Education, and Engagement teams to strengthen retention, referrals, and commercial outcomes.

What you’ll be doing:

You will play a key role in CSA’s North American expansion. The role is based in our Manhattan office, with regular travel across the region.

You will lead growth initiatives across our expanding US community, serving as a central part of our US operations. Working closely with global colleagues in member engagement and events, you will help shape and deliver our US Growth Strategy in partnership with company leadership.

Core outcomes

• Qualified pipeline and win rate that meet plan
• Membership and partnership growth that meets targets
• Accurate CRM data and dependable forecasts
• Strong renewal and upsell signals across all cohorts
• Clear social proof demonstrating member impact and ROI

Membership and Enterprise Growth

• Refine and execute the US growth strategy for individual, business, and hybrid memberships
• Leverage existing channels and build new ones to identify, engage, and convert prospective members and partners
• Define and prioritize target segments using best practices and technology for lead generation and conversion
• Support inbound growth through member intake cohorts, screening and interviewing prospects, managing CRM and pipeline flow, and ensuring a smooth, high-quality journey from first contact to close
• Partner with company leadership and colleagues across teams to advance commercial initiatives

Reporting to

• This role reports to the US-based Senior Vice President, Commercial.

What we’re looking for:

Skills and experience

• Three to five years in business development or partnerships
• Confidence engaging C-suite leaders and navigating complex decisions
• Proven energy and initiative in outreach and brand growth
• Strong written communication skills with disciplined email, social, and call outreach
• Proficiency with CRM systems and ownership of performance metrics
• Collaborative, adaptable working style with strong follow-through

The well-rounded teammate

• Builder mindset with a focus on growth and results
• Strategic and hands-on, moving quickly from idea to action
• Confident with C-suite engagement and chief of staff needs
• Clear, consultative communicator who listens before proposing
• Data-driven, disciplined, and comfortable with targets and forecasts
• Collaborative partner across marketing and member success
• Skilled in shaping offers, negotiating, and protecting value
• Curious, coachable, and driven to improve
• Globally minded and adaptable across time zones
• Guided by strategy, collaboration, efficiency, and decisive action

Growth and progression

This role offers broad exposure across education, communications, operations, and commercial growth. As the CSA continues to expand, we’ll support you to shape a development path that reflects your strengths and career ambitions, within the organization and beyond.

Salary and benefits

• USD 70,000 depending on experience
• 21 days' annual leave + US federal holidays
• 10 days' paid sick leave
• Professional development stipend
• Healthcare and retirement benefits
• Access to the CSA content library, which includes over 80 hours of learning and development and the opportunity to earn the Certified Chief of Staff ® designation.
• International travel opportunities   

The Chief of Staff Association will always provide equal opportunities to any employee or job applicant. We will never discriminate or have prejudices on a person’s race, religious beliefs, sex, sexual orientation, gender, relationship status, disabilities or due to pregnancy or maternity.

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