Job Description
Salary: $4353-$6370/MONTHLY
Job Type: Salaried Full Time
County: Kankakee
Number of Vacancies: 1
Position Overview
Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services (DHS) as well as auxiliary state, local, and federal programs. Explains and interprets eligibility criteria and requirements for public assistance programs. Collects customer data and determines eligibility. Discusses the customer"s goals and participation levels. Assesses the clients" skills and evaluates their ability to obtain and retain employment; makes appropriate referrals to other DHS programs, state services or local private services to verify individual receives available benefits. Completes case documentation, responds to electronic correspondence, and makes entries into automated computer systems. Performs functions outlined below or a portion thereof (e.g. Intake) as part of an assigned caseload or on a rotational basis. Communicates in Spanish to those individuals who do not read or speak English.
Job Responsibilities
1.Receives and assists customers to provide public assistance services available through OHS programs to all eligible customers timely and accurately. Explains and interprets eligibility criteria, requirements, procedures, policies, and practices to applicants for public assistance as well as their authorized representatives, other public assistance providers, other divisions of DHS and other state and local agencies. Verifies data from the customer and determines initial and/or ongoing eligibility for all categories of public assistance.
2.Manages a public assistance caseload by performing professional casework duties in all categories of assistance.
3.Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and OHS initiatives. Completes case documentation, responds to electronic correspondence, and makes entries into automated computer systems. Participates in discussions with other professional staff in the local office, the Regional Office, and the division involving individual needs and receives recommendations regarding public assistance services and the availability of other temporary or long- term support programs.
4.Meets with clients to discuss goals and activity requirements.
5. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public; advocacy groups, customers, and community organizations.
6.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1.Requires a bachelor"s degree in psychology, sociology/anthropology, social welfare, or a closely related field.
2.Requires one year of professional casework or crisis intervention experience in a social service agency OR successful completion of an agency-sponsored training program.
3.Requires ability to speak, read and write Spanish at a colloquial skill level.
Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination.
Knowledge, Skills, and Abilities
Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer.
Requires the ability to communicate effectively in verbal and written form.
Work Hours: 8:30am-5:00pm Monday-Friday Work Location: Kankakee Co FCRC
285 N Schuyler Ave, Kankakee, IL 60901
Employment Type: Full-Time
Job Tags
Full time, Temporary work, Work at office, Local area, Monday to Friday,