Weekend Flexible Customer Support Representative Job at Bonfire, Richmond, VA

eWY5bkpwajI1VEROY2MvY3B5K0tkWWp2WFE9PQ==
  • Bonfire
  • Richmond, VA

Job Description

At Bonfire, we work every day to empower users to buy and sell custom merchandise. We are seeking a reliable, organized, and independent individual to provide quick, kind, and competent customer support. The Weekend Flexible Customer Support Representative role is a part-time position with scheduled hours that may fluctuate based on factors such as volume, teammate time off, and holidays.

This is a remote position that requires consistent access to a reasonably distraction-free home workspace and a computer with reliable high-speed internet. Shifts will be scheduled at least one week in advance, and availability is required on both Saturday and Sunday, between 8 am and 8 pm Eastern Time (5 am and 5 pm Pacific Time).

The ideal candidate for this role is a highly motivated and proactive individual who excels in independent work. They must possess exceptional communication skills, demonstrating clarity, empathy, and professionalism in all interactions. A strong commitment to continuous professional and technical development is essential, as the role requires staying current with industry best practices and evolving technologies.

Responsibilities

  • Handle Customer Inquiries : Respond to customer questions and complaints via email, chat, and occasionally phone, providing solutions and following up to ensure the issue is resolved.
  • Coach Customers : Help customers navigate the Bonfire site and provide them with best practices through clear messaging, external resources, and visual aids, such as screenshots and videos.
  • Collaborate Internally : Report customer feedback and record technical platform issues to improve the customer experience, and initiate cross-team communication to solve customer issues.
  • Maintain Communication : Stay in consistent communication with Customer Support leadership regarding scheduling, and monitor work communication channels for notices and updates.
  • Meet Performance Goals : Continually meet or exceed metrics targets for customer satisfaction and efficiency.

Requirements

  • 1+ years of experience in customer service or a related field
  • Ability to work a flexible schedule, independently, on weekends (Saturday and Sunday)
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Familiarity with CRM systems and practices is a plus
  • Flexibility to occasionally work after hours, on weekdays, and on holidays
  • Access to a computer with reliable, high-speed internet

Job Tags

Part time, Flexible hours, Shift work, Sunday, Saturday, Weekday work,

Similar Jobs

Beths Beautiful Destinations

Remote Destination Wedding Planner Job at Beths Beautiful Destinations

 ...This is a remote position. Remote Destination Wedding Planner Are you passionate about creating unforgettable romantic getaways...  ...Work directly with clients to customize wedding and travel plans based on their style, vision, and budget. Manage reservations... 

Select Medical

Radiology Manager Job at Select Medical

**Overview****Select Specialty Hospital****Critical Illness Recovery Hospital****(San Diego, CA)****Manager of Radiology****Full Time****Sign on bonus: $5,000****Who is Select Specialty Hospital San Diego?**Select Specialty Hospital is located in downtown San Diego... 

DCI Sustainable Hardwood Furniture

Woodworker Job at DCI Sustainable Hardwood Furniture

 ...and innovation in woodworking. As a Woodworker I, you will embark on a journey to hone your skills in basic woodworking tasks, furniture assembly, and finishing. This entry-level position is perfect for those eager to start a career in woodworking, with ample... 

Mercy

RN - ICU Stepdown Job at Mercy

 ...world-class environment. Incentives:$10,000 Sign-On Bonus for Full-Time and Part Time (.6 and above) RNs with 1+ Year of RN Experience! (No Contract!) No Call!Relocation Assistance up to $3,000 per policyStay Premium Program - up to $8/hour based on years of Mercy serviceEducation... 

State of Florida

STATE ATTORNEY'S OFFICE, 11TH CIRCUIT- PUBLIC INFORMATION OFFICER II - 21004008 Job at State of Florida

 ...Requisition No:854248 Agency: Justice Administrative Commission Working Title: STATE ATTORNEY'S OFFICE, 11TH CIRCUIT- PUBLIC INFORMATION OFFICER II - 21004008Pay Plan: State Attorneys JAC Position Number:21004008 Salary: $73,555.08 Posting Closing...