Job Description
Our client, an Am Law 50 firm, is seeking a Travel Manager to oversee and optimize all domestic and international travel for attorneys and business professionals. Reporting to the Director of Travel, this role ensures seamless coordination, cost-effective vendor management, and a high-quality traveler experience while maintaining compliance with firm policies and strategic objectives.
Key Responsibilities
- Serve as the primary point of contact for travelers, resolving escalations, service issues, and day-to-day inquiries promptly and professionally.
- Partner with the Director of Travel to execute travel initiatives and support travel arrangements for firm meetings and events.
- Manage travel services to ensure efficiency, policy adherence, cost savings, and exceptional client service.
- Build strong relationships with stakeholders across the firms global offices.
- Develop and deliver training for travel arrangers and travelers, including policy education and profile creation.
- Support implementation of global travel tools, technologies, and third-party vendor solutions.
- Maintain and analyze travel reportingdashboards, spend data, compliance metrics, forecasting, and trend monitoring.
- Collaborate cross-functionally with administrative and business services teams.
- Assist with special projects and respond to urgent travel needs beyond standard business hours.
Proficiencies
- Experience leading managed travel programs within a global, professional services environment.
- Strong understanding of the global travel industry and key organizations (e.g., GBTA, ACTE).
- Advanced Microsoft Office proficiency.
- Skilled in budgeting, cost analysis, forecasting, and operational reporting.
- Knowledge of administrative and facilities procedures, ideally within a legal environment.
- Strong communication, relationship management, and problem-solving skills.
Qualifications
- Bachelors degree preferred.
- 5+ years of progressive experience in corporate travel management , within a law firm or professional services setting.
- Deep knowledge of airline, hotel, and ground transportation programs and global travel operations.
- Experience managing vendors, policies, processes, and multiple competing priorities.
- High degree of discretion and professionalism with sensitive travel and firm information.
Job Tags
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