Job Description

Advanced Systems Design is seeking a ServiceNow Developer  for our client located in Montgomery, AL

This position is onsite in Montgomery, AL, and requires in-person availability starting day 1.

Job Overview:

The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

Required Qualifications:

• 3–5+ years of ServiceNow development experience in ITSM environments.
• Hands-on experience implementing workflows and integrations in ServiceNow.
• Experience participating in testing, code reviews, and deployment activities.
• Certified ServiceNow System Administrator
• Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
• Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
• Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
• Strong understanding of ITIL practices.
• Excellent communication and collaboration skills.
• ITIL 4 Foundation or Higher

Preferred Qualifications:

• Prior experience with Agile Methodology.
• Prior experience supporting state or federal government IT modernization projects.
• Experience with ServiceNow development, upgrades and maintaining customizations.
• Experience working with cross-functional project teams, product owners, module contractors, IT leads.
• Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.
• Knowledge of government IT projects or large-scale enterprise environments.
• Strong documentation skills (workflows, configuration, solution design).

Education Required:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 10+ years equivalent work experience may be considered in lieu of a degree.
  
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM
• ServiceNow Certified Application Developer (CAD)

Education Preferred:

• Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
• PMI Agile Certified Practitioner (PMI-ACP)
• ServiceNow Certified Technical Architect (CTA)
• ITIL 4 Foundation Certified
• Professional Scrum Master (PSM)

Advanced Systems Design, Inc. is:

• A leading Information Technology provider for Federal, State & Local government agencies.
• A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
• A certified service-disabled veteran-owned company with a proud 42-year track record of providing successful innovative solutions for our government customers.
• A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988.
• Applicants who have a signed offer of employment or contractor agreement are subject to:
  • the pre-employment testing protocol:
    • background investigation
    • drug screening

Our Employees:

• Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
• Are eligible for wide-ranging benefits and perks, including but not limited to:
  • Comprehensive Health Insurance with PPO and HDHP/HSA options
  • Dental Insurance
  • Vision Insurance
  • Short/Long-Term Disability
  • Group Life Insurance - Company Paid
  • Voluntary Life Insurance
  • 401(k) Plan with Employer Match
  • Paid Time Off (Vacation/Sick)
  • Holiday Pay - Company Paid Federal Holidays
  • Tuition Assistance
  • Professional Certification Incentive Plan
  • Employee Referral Plan
  • Technology Exposure

For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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