Job Description

Starting pay rate: $18 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

As a  Security Officer , you will play a vital role in ensuring the safety, security, and well-being of our guests, team members, and resort property/s. This position is a unique blend of traditional security responsibilities and resort hospitality service. In addition to protecting company assets and responding to emergencies, you are expected to provide a welcoming and helpful presence, delivering excellent service to our guests and team members at all times.

Security Officers are responsible for monitoring resort property, managing access points, and responding to incidents involving police, fire, or medical emergencies. This role includes conducting safety inspections, writing detailed incident reports, assisting guests and team members with security-related concerns, and supporting public safety personnel as needed. A successful Security Officer demonstrates professionalism, sound judgment, and strong hospitality skills while maintaining a safe and secure environment.

As the Security Officer you will:

• Serve as the first responder to incidents involving police, fire, or medical emergencies, and take appropriate action within the scope of Security Officer duties.
• Maintain a visible, security presence at assigned locations.
• Control access at designated entry and exit points.
• Monitor security systems, including fire alarm panels, surveillance cameras, and proprietary monitoring stations, in compliance with legal and company requirements.
• Conduct safety and security inspections in accordance with policies and procedures.
• Maintain accurate records, logs, and checklists of security activities.
• Prepare detailed, accurate, and timely incident reports; utilize computer systems and email communications as needed.
• Respond to basic service requests and perform preventive maintenance on guest room electronic security systems and in-room safes, when applicable.
• Manage lost and found inventory in accordance with company procedures.
• Perform traffic control and parking enforcement duties as required.
• Respond to security-related complaints and resolve or escalate appropriately.
• Assist public safety officers as needed or requested.
• Manage key control, distribution, and accountability.
• Perform additional duties as assigned by management.

Qualifications

• Must be at least 21 years old and have a valid driver’s license to drive company vehicles and golf carts.
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Must be able to work weekends and holidays as required.
• Strong verbal and written communication skills.
• Proficiency with basic computer systems and email.
• Previous experience in security or a related field is preferred (minimum of 1 year), but not required — we provide all necessary training, courses, and certifications for the role.
• Prior hospitality or guest service experience strongly preferred.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Excellent judgment, integrity, and attention to detail.
• Must be able to stand, walk, and perform physical duties for extended periods.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate..

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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