Job Description

Position Summary:

The Security Officer plays a vital role in upholding the safety, security, and privacy standards of a luxury hotel environment. This role includes safeguarding the property, team members, and guests while providing discreet and professional escort services for high-profile and VIP guests. The ideal candidate will exhibit exceptional judgment, a calm demeanor, and a guest-first mindset while maintaining the highest level of discretion and confidentiality.

Key Responsibilities:

VIP & Guest Security

• Escort high-profile and VIP guests to and from the hotel, ensuring privacy and safety at all times.
• Coordinate private and secure access routes in partnership with the Front Office and Valet teams.
• Maintain a polished, composed presence and uphold confidentiality standards at all times.

Hotel Safety & Surveillance

• Conduct regular patrols of all guest areas, back-of-house spaces, and hotel perimeters to ensure security standards are maintained.
• Monitor all surveillance and alarm systems to detect unauthorized activity or potential hazards.
• Respond promptly and effectively to emergencies including fire alarms, disturbances, accidents, or medical situations.

Incident Management & Reporting

• Complete accurate and timely incident reports, nightly logs, and shift summaries.
• Assist in investigations as directed by leadership, including gathering witness statements and reviewing footage.
• Maintain detailed logs of access to sensitive areas, deliveries, and after-hours employee activity.

Team & Property Support

• Provide security presence at VIP events, private functions, and deliveries as required.
• Support front office and operational teams with guest assistance when needed.
• Enforce hotel policies professionally and tactfully with both guests and staff.

Qualifications:

• Security, law enforcement, or military experience; prior hospitality or luxury hotel experience preferred.
• Proven ability to remain calm and professional in high-pressure situations.
• Strong communication, conflict-resolution, and guest service skills.
• Must have a certified Georgia security certificate or successfully obtain certification within 45 days of employment.
• CPR, AED, and First Aid certification required (or must obtain within 30 days).
• Familiarity with security systems, surveillance equipment, and emergency response protocols.
• Ability to handle sensitive or confidential information with discretion.
• Must pass a background check and drug screening.

Physical Requirements:

• Ability to stand and walk for long periods, including up and down stairs.
• Must be able to lift up to 50 lbs, react quickly in emergencies, and work in various indoor/outdoor conditions.

Join a team where your presence protects the privacy and experience of the world’s most distinguished guests in an environment defined by luxury, precision, and professionalism.

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