Job Description
As a Hilton Room Attendant, you will play a critical role in delivering the exceptional guest experience Hilton is known for. You are responsible for the cleanliness and maintenance of guest rooms, public spaces, and designated back-of-house areas, ensuring all areas meet or exceed Hilton brand and cleanliness standards.
Essential Duties and Responsibilities:
- Prepare housekeeping cart with the necessary supplies, linens, and amenities to service assigned rooms.
- Follow Hilton’s safety protocols and knocking procedures before entering guest rooms.
- Clean guest rooms thoroughly and efficiently within designated time standards, including bathrooms, windows, beds, and floors.
- Replace linens, replenish amenities, and ensure all items are restocked to brand standard.
- Follow proper procedures for reporting and handling of lost and found items.
- Ensure guest room doors are securely closed after servicing.
- Maintain cleanliness in corridors, service areas, and housekeeping storage rooms.
- Accurately report clean rooms to the Housekeeping Supervisor for inspection.
- Immediately report maintenance issues, broken items, or safety hazards to appropriate personnel.
- Properly handle and return all room and section keys after each shift.
Additional Responsibilities:
- Assist other Housekeeping team members and departments when required.
- Participate in departmental meetings and training sessions.
- Perform other duties as assigned by management.
Knowledge, Skills, and Requirements:
- Ability to understand and follow verbal and written instructions in English.
- Ability to communicate effectively with guests and fellow team members.
- Must be able to bend, stretch, twist, reach, and perform repetitive movements.
- Stand and walk for extended periods during the shift.
- Lift and carry up to 30 lbs using proper lifting techniques.
- Push and maneuver housekeeping carts weighing up to 100 lbs.
- Strong attention to detail and time management skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Maintain a professional appearance and comply with Hilton grooming standards.
Position Summary / Resumen del Puesto:
As a Room Attendant, you are responsible for cleaning and maintaining guest rooms, pasillos, áreas públicas y áreas internas (como lavandería y cuarto de blancos), siguiendo los estándares de Hilton y las políticas del hotel. Your goal is to ensure a clean, comfortable, and welcoming environment for our guests.
Essential Job Functions / Funciones Esenciales:
- Stock housekeeping cart con todos los suministros necesarios para limpiar eficazmente las habitaciones, especialmente cuando el houseman no esté disponible.
- Knock and announce “Housekeeping” antes de entrar a cualquier habitación.
- Limpiar a fondo cada habitación asignada dentro del tiempo establecido. Ensure all amenities (jabones, toallas, papel, etc.) are fully restocked.
- Reportar habitaciones limpias al supervisor para su inspección.
- Informar inmediatamente de cualquier daño o situación peligrosa (bombillas quemadas, muebles rotos, cerraduras defectuosas).
- Reabastecer el carrito para el siguiente turno o día.
- Asegurar que la puerta de la habitación quede cerrada al salir.
- Mantener los pasillos y áreas de servicio ordenados y limpios en todo momento.
- Turn in all lost and found items y llaves a la oficina de Housekeeping siguiendo el procedimiento del hotel.
- Clean following Hilton’s Way of Clean standards.
Marginal Duties / Funciones Adicionales:
· Ayudar a otros compañeros del departamento de limpieza cuando sea necesario.
Requirements / Requisitos:
- Able to communicate effectively in English and/or Spanish – debe poder comunicarse efectivamente en inglés y/o español.
- Capacidad para agacharse, estirarse, levantar, empujar y moverse constantemente durante el turno.
- Able to lift up to 30 lbs y empujar carros de hasta 100 lbs.
- Standing and walking for extended periods – estar de pie y caminar por largos periodos.
- Atención al detalle para identificar pertenencias de huéspedes y asegurar una limpieza completa.
- Uso de habilidades básicas de lectura y escritura para registrar habitaciones completadas.
Job Tags
Full time, Immediate start, Shift work,