Job Description

We are looking for a Remote Live Chat Agent to join our customer support team. In this role, you will assist customers through live chat—providing fast, clear, and helpful responses to inquiries, issues, and support requests. You’ll be the first point of contact for many users, so a positive and professional communication style is essential.
This role is ideal for someone who thrives in a text-based environment , can multitask across multiple conversations, and enjoys solving problems efficiently—all while working remotely.
Key Responsibilities
Respond to customer inquiries via live chat in a timely, accurate, and friendly manner.
Handle multiple chat conversations simultaneously while maintaining quality and professionalism.
Troubleshoot product or service issues and provide quick solutions or escalate when necessary.
Maintain detailed and accurate records of all chat interactions using CRM or ticketing systems.
Collaborate with other support agents or departments to resolve complex issues.
Provide product or service guidance, recommend features, and assist with basic onboarding if needed.
Follow company policies, tone guidelines, and service standards in every interaction.

Job Tags

Remote work,

Similar Jobs

Premier Tech

Field Service Technician - Installation and Commissioning Job at Premier Tech

...and a passion for what you do? We have what you need! Why join Premier Tech ~ Who we are: Premier Tech - YouTube Your future work environment You will be joining our skilled Installation and Commissioning team at our world-class USA Hub in Montgomery, AL...

Snail Games USA

Senior Translator/Interpreter (Mandarin/English) Job at Snail Games USA

...Job Title: Sr. Translator/Interpreter (Mandarin/English) Location: Beverly Hills, CA (Onsite) About Us Snail Games USA is a premier developer and publisher of interactive entertainment across multiple platforms. We are seeking a highly skilled Senior Translator...

Walmart Inc.

(USA) Shipping and Receiving Coordinator, Central Fill, Health and Wellness Central Operations - Health and Wellness Job at Walmart Inc.

...individual units in totes to ensure proper fill rates Manages product deliveries by... ...stations and maintaining records logs and forms for example shipping manifests Stocks drugs... ...changing labels bags ribbons Completes work assignments and priorities by using...

FocusKPI Inc.

UX Researcher Job at FocusKPI Inc.

FocusKPI is looking for a User Researcher to join one of our clients, a high-tech SaaS company. The client is seeking a UX Researcher... ...end: to align on study goals with various stakeholders, execute remote and/or in-person studies, and analyze data to write and present...

Anthropic

Executive Creative Director Job at Anthropic

...systems. About the role We are seeking an exceptional Executive Creative Director to lead the creative vision and output of Anthropic. As... ...and mentor a team of creative directors, designers, writers, art directors, and other creative talent, fostering an environment...

Remote Live Chat Agent Job at The Gents Place, Dallas, TX

elBWaEpwN3c0ai9EZjgvWXFDeUFjb1h1VlE9PQ==