Job Description
Start Date: September 29, 2025
Pay Rate: $18/hour
Location Requirement: Must reside in Tennessee (TN), Mississippi (MS), Alabama (AL), or Arkansas (AR)
About the Opportunity:
Are you a dedicated and empathetic customer service professional looking for a fully remote opportunity with a stable and reputable company? We’re hiring Customer Service Representatives to support inbound customer inquiries and deliver exceptional service across various communication channels including phone, email, and live chat.
This is an equipment-provided position, offering full-time hours, consistent support, and a chance to make a meaningful impact on every call.
Job Details:
Start Date: Monday, September 29, 2025
Pay: $18/hour
Schedule:
Full-time, 5 days per week
8-hour shifts rotating weekly
Shifts fall between 8:00 AM – 9:00 PM EST
Must be available to work weekends and holidays (Closed on Thanksgiving Day, Christmas Day, and New Year’s Day)
Most common shifts are 12:00 PM – 9:00 PM EST
No schedule requests will be accommodated
Ability to work overtime as needed
Training:
6–8 weeks paid training
Monday – Friday on Eastern Time (EST)
No time off permitted during the training period
Technical Requirements:
Must have high-speed internet: Minimum 5 Mbps download / 3 Mbps upload
Ability to hardwire directly into your internet modem/router
Must have a quiet, distraction-free home office space
All computer equipment will be provided
Qualifications:
Minimum 1 year of call center customer service experience required
Experience in healthcare, insurance, or elder care environments highly preferred
High school diploma or GED required
Strong verbal and written communication skills
Comfortable navigating multiple software platforms and screens simultaneously
Must be tech-savvy and adaptable to new systems and tools
Ability to pass pre-employment assessments related to company policies and procedures
Key Responsibilities:
Deliver compassionate and accurate support for customer inquiries related to products, services, or account concerns
Handle high-volume inbound calls, chats, and emails with professionalism and urgency
Investigate and resolve complex issues with a customer-first mindset
Escalate unresolved issues according to company protocols
Educate customers on policies, procedures, and available services
Maintain thorough and accurate records of all interactions
Ensure compliance with data privacy and security standards
Adapt to policy updates and company changes quickly and accurately
Who You Are:
Patient, empathetic, and a natural problem-solver
Calm under pressure and able to handle emotional or frustrated callers with care
Dependable with strong time management and organizational skills
Able to work independently in a remote environment while being a team player
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
Job Tags
Full time, Temporary work, Remote work, Home office, Shift work, Rotating shift, Weekend work, Monday to Friday,