Job Description

Job Description: Salesforce QA Analyst

About the Role

We are seeking a detail-oriented Salesforce QA Analyst with strong functional testing experience across Salesforce clouds and business processes. The ideal candidate will have hands-on expertise in validating Salesforce configurations, workflows, integrations, and UI functionality while collaborating closely with business stakeholders, developers, and administrators.

Key Responsibilities

• Develop, execute, and maintain test cases, test scripts, and test plans for Salesforce applications.
• Perform manual functional testing , UI testing, workflow validation, and end-to-end business process testing.
• Conduct data validation, integration testing , and regression testing across Salesforce modules.
• Work closely with business users to understand requirements and ensure complete coverage of lead-to-opportunity , case management , and marketing journey processes.
• Validate business rules, security roles, profile permissions, and sharing settings .
• Log, track, and manage defects using tools such as Jira or Azure DevOps .
• Support UAT planning, execution, and coordination with business stakeholders.
• Ensure test documentation is complete, accurate, and aligned with defined QA standards.

Required Skills & Experience

• Minimum 5+ years of work experience in Salesforce.com Projects.
• Should be expertise in Salesforce.com standard functionality and features (Sales, Services and Marketing).
• Strong understanding of Salesforce platform functionality, including:
• Sales Cloud
• Service Cloud
• Marketing Cloud
• Hands-on experience with manual Salesforce functional testing and UI testing .
• Expertise in validating workflows, automation rules, data integrity , and integrations with external systems.
• Experience with defect tracking and test management tools (Jira, Azure DevOps, etc.).
• Strong analytical skills with the ability to understand complex Salesforce business processes.
• Ability to collaborate with cross-functional teams in an Agile environment.

Preferred Qualifications

• ISTQB Foundation Level Certification (preferred)
• Salesforce Administrator Certification (preferred)
• Knowledge of regression testing frameworks and UAT best practices.
• Experience working in distributed teams (offshore/nearshore model).

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