Phone Representative 2 job at Hiregy Clearwater, FL, US

Job Description

Phone Representatives 2 (FEMA)

Location: Must live within a 30 mile radius to Clearwater, Florida - Fully onsite

Pay: $20.00/hr

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Start date: ASAP

Type: Contract: February 2nd - June 2026
Hiregy benefits available during the contract period:
Hiregy associate perks:

Job duties:

Answer incoming calls to facilitate information and referral services to clients. Actively listen, build rapport, and understand the presenting needs of the client
Provide advocacy for clients throughout the interaction and communication with other agencies on behalf of the client. Appropriately refer callers needing services to local community partners including childcare, financial, healthcare resources, mental health counseling agencies, legal aid, housing, homeless shelters, disability-related needs, veteran needs, etc.
Access, retrieve, and input information into the database platform
Participate in ongoing quality reviews, coaching, feedback sessions, and training to improve skills
Participate in monthly team meetings and proactive efforts to achieve departmental and company goals
Complete all assigned professional development training annually
Participate in quality improvement strategies to uplift Call Center Operations
Serve and participate in meetings, committees, community activities, and outreach events as required
Follow all organization’s workflow, policies, practices, and procedures.
Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

AIRS I & R, CIRCS-A on Aging Certification preferred.
Information and referral or Health and human services background preferred
Bachelor's Degree preferred

Required:

Six months to one year of related experience is required
Customer Service / Call Center experience
High School Diploma
Level II Background Screen
Drug screening required
References required
Valid State of Florida Driver’s License

Job Tags

Contract work, Local area, Immediate start, Monday to Friday, Flexible hours,

Similar Jobs

Houston Methodist

Transporter Job at Houston Methodist

...positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate...

Southern Glazer’s Wine and Spirits, LLC

Facilities Manager Job at Southern Glazer’s Wine and Spirits, LLC

...preventative maintenance system is in place for all facets of the automation, conveyors, and related systems Coach, counsel, and manage a team of employees Train direct reports and other warehouse staff on the use of automated warehouse systems Plan and oversee...

Planet Group

Quality Assurance Engineer Job at Planet Group

...POSITION TITLE: Quality Assurance Engineer SCOPE: The role provides Quality Engineering support in the execution of manufacturing and risk management deliverables associated with new and existing products to meet global medical device regulations. The role also...

University of Massachusetts Medical School

Computational Biologist Job at University of Massachusetts Medical School

...involving the analysis of single-cell and spatial transcriptomic, epigenomic, and proteomic datasets to dissect cell states and communication networks in diseased and healthy tissues. # Genetic and longitudinal modeling , integrating genomic variation with real-world...

Cigna

LPN- Telephonic Nurse - Accredo - Work from Home, Anywhere, USA (Compact Nursing License Required) Job at Cigna

...If you are a LPN and looking for a Telephonic role, this opportunity is for you!Read on to learn more. How youll make a difference... ...and caregivers. Follow clinical protocols and work within the nursing scope of practice and guidelines while assessing and...