Job Description

Job description

• Position- Patient Financial Advocate( Administrative)
• Location- Robbinsdale, MN, 55422
• Facility- North Memorial Health
• Shift- Nights, Saturday and Sunday days/3 Additional Shifts M-F, may include evening starts/ 40 Hour Guarantee
• Assignement duration:- 13 weeks with possibility of extension
• Start date:- 12/8/2025

Pay: $29-31/hour on W2

Job Requirements:

• High school graduate or equivalent - Required
• 1-2 yrs work experience as Patient Financial Advocate, Patient Registration, Patient Accounting- Required
• Experience in customer service, especially in front end patient interactions regarding financial processes- Required
• Experience with Epic - Required
• Experience in communicating with insurance carriers to obtain authorization for services - Required

Preferred

• Bachelor's degree - Strongly Preferred
• Spanish or Hmong speaking - Preferred

Job responsibilities:

• To perform a thorough financial screening of patients.
• Primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes.
• Ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating/completing the Medical Assistance application process), and providing costs estimates.
• Excellent customer service and interpersonal skills.
• Effective organizational skills, including ability to prioritize, problem solve, and resolve conflict.
• Excellent communication skills, especially when interacting with patients and families.
• Advanced knowledge of insurance, including government assistance programs.
• Must be able to work under considerable stress, using tact and diplomacy.

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