Job Description
Description
The Hospital Associate is responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face to face interactions.
Qualifications
Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 1 year Some food service experience 6-12 months ,Customer service experience 12 months either in retail or food service establishment. (Required)
Required Skills/Knowledge Ability to translate written instructions into accurate patient meals.
Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.
Ability to accurately measure portions of special products.
Ability to perform basic information Technology data entry and print functions.
Functional Accountabilities Maintain Professionalism - Communicate pertinent information to Supervisor/Manager or Director.
- Utilize appropriate communication to patient, nursing ,staff or visitor per department training.
Nutrition Service - Receive and utilize accurate and current orders for patient meal service or formulas utilizing CNMC and MyDining information systems.
- Take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates; maintain patient information; be responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
- Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, or when patient inquires or needs additional selections.
- Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
- Prepare, assemble and deliver unit floor stock and patient nourishments.
- Assist dietitian to monitor patients who are NPO, on liquid diets or have a calorie count ordered; interact with nursing to ensure patient’s diet prescriptions are accurate, and patient’s food needs are met.
Performance Improvement - Collect data for Performance Improvement processes, as requested.
Safety - Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities Safety and Sanitation - Comply with maintenance of safety and sanitation standards of the department, institution and any regulatory agency.
- Remove expired items from nourishment room refrigerator and document per policy.
- Follow NPSG in relation to Patient identification and hand washing.
Organizational Commitment/Identification - Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
Customer Service - Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication - Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving - Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility - Use resources efficiently
- Search for less costly ways of doing things
Primary Location
: District of Columbia-Washington
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington 20010
Job
: Dietary
Organization
: Patient Services
Position Status : R (Regular)- O - PRN
Shift : Rotating
Work Schedule : rotating
Job Posting
: Jun 6, 2025, 9:37:59 PM
Full-Time Salary Range
: 37648-73673.6
Job Tags
Full time, Work experience placement, Relief, Immediate start, Rotating shift,