Job Title: IT Technician (Polaris, Sierra, Koha)
Duration: 6 Months (Tentative)
Location: Belvidere, NJ (Onsite)
"Familiarity with Library Management Systems (e.g., Polaris, Sierra, Koha)"
Summary: A public-sector organization is seeking a Tier II IT Technician to provide advanced technical support across a network of library branches, with a primary focus on one key location. The technician will work closely with staff to troubleshoot and resolve IT issues, maintain essential systems, document processes, and ensure reliable technology services for both employees and patrons.
Key Responsibilities:
Technical Support: Deliver Tier II-level troubleshooting for IT systems including workstations, printers, servers, public computers, Wi-Fi, and specialized software.
Problem Diagnosis and Resolution: Quickly identify and resolve technical issues, especially recurring problems such as print release station errors (e.g., payment-to-print boxes causing distorted output).
Print Management Support: Maintain and repair print release stations to ensure smooth payment processing and print functionality.
Documentation: Develop and maintain detailed documentation for system configurations, procedures, and troubleshooting steps.
Field Support: Provide onsite support across multiple branch locations within the county.
System Maintenance: Conduct software updates, patches, reimaging, and ongoing system upkeep for public and staff devices.
Communication: Work collaboratively with administration and IT leadership to prioritize issues, report progress, and recommend improvements.
Required Qualifications:
3+ years of Tier II IT support experience in public, educational, or library environments.
Proficiency in diagnosing hardware, software, networking, and peripheral issues, particularly print systems.
Hands-on experience with print release technologies and resolving integration problems between payment and print output.
Strong knowledge of Windows OS, Microsoft Office Suite, basic networking (TCP/IP, Wi-Fi), and user access controls.
Excellent documentation skills with the ability to create clear and detailed IT guides.
Effective communication and customer service skills for supporting non-technical users.
Ability to work independently and manage requests across multiple locations.
Valid driver's license and ability to travel within the county.
Preferred Qualifications:
Experience supporting IT systems in libraries, schools, or government agencies.
Familiarity with Library Management Systems (e.g., Polaris, Sierra, Koha).
Experience with public computing environments and self-service kiosks.
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