Job Description

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This position is based out of the Corporate Centre in Merrillville, IN. Department hours are Monday-Friday 8:00-5:00 CST.

Supervisory Responsibilities : None

Job Summary: Works closely with Deposit and Retail Operations on loss prevention, fraud and security investigations to investigate and deter fraud against the Bank. This role requires the ability to conduct in-depth research of complex situations, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Centier Brand and high level of customer experience are maintained.

Essential functions and responsibilities:

• Works with the Associates and Managers on incidents and/or allegations involving any new or existing accounts set up in the Bank. Additionally, will interact with other departments of the Bank, other companies and local, state, and federal authorities (including Adult Protective Services) when required.
• Perform a series of reviews (including detailed link analysis) utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank Deposit accounts and lending relationships.
• Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; perform research and analysis using back-end customer profile and transactional systems; prepare confidential independent investigative reports that document findings. Investigations involve handling all aspects of the investigation and normally require detailed analysis and research to resolve issues.
• Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure. Possess a strong working knowledge of a Deposits line of business operating practices and policies; and maintain strong working relationships with appropriate industry groups and governmental agencies. Position will work closely with Compliance, LOB representatives, Risk, Audit, Human Resources, vendors and law enforcement.
• Prepares drafts of Regulatory Reports for potential submission to FinCen (SAR referrals)
• Responds to requests from Law Enforcement, acts as a liaison, preparing case referrals and follow up investigations
• Assist Investigations Manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures
• Ensure enterprise-wide compliance with established standards, regulatory policies and procedures for the bank.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate
• Recommend process/procedural changes needed to avoid risk to the bank and improve the customer experience and participate in the development of business cases supporting recommended policy changes
• Initiate correspondence to customers and other financial institutions to facilitate investigation and recover funds

Knowledge, Skills, and Abilities:

• Ability to multi-task and a proven track record of working independently
• Challenge driven, goal oriented and capable of handling emergency or crisis situation
• Ability to effectively handle difficult/contentious customer issues in a professional manner
• Ability to work in a fast paced customer centric environment, balancing the need to meet production and quality standards
• Strong written and verbal communication skills
• Effective time management and organizational skills
• Experience analyzing multiple streams of data to draw conclusion and/or take actions
• Proficiency with MS Office required (advanced levels of Excel preferred)
• Strong Windows based PC skills required

Minimum Qualifications:

• Bachelor's Degree (will take the equivalent in experience in lieu of degree)
• 2+ years of experience in financial services
• Working knowledge of current bank fraud investigative techniques and/or systems

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com .

Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Member FDIC

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