Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director Technical Project Management do?

At Fiserv, a Director Technical Project Management ensures predictable, consistent, and successful project team delivery and oversight. This person plans, coordinates, and monitors team members that have oversight to larger scale scope and budget projects with a high degree of complexity and risk. They also partner with key business stakeholders to ensure a successful start-up and completion of a project at leadership levels.

A Director Technical Project Management is a change leader who proactively manages and mitigates project risks.

What you will do:

• Ensure predictable, consistent, and successful project delivery within your team.
• Scope Change Management
• Risk Change Management
• Provide executive status summaries and updates of the overall project to the organization and all stakeholders.
• Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities.
• Identify and communicate project dependencies and impacts.
• Establish processes and metrics to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
• Monitor the integrity of the programs within your team and execute measures to maintain such integrity.
• Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path.
• Ensure success criteria defined upfront to promote alignment and actively manage expected project outcomes.
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.
• Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle.
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
• Ensure your team is delivering with the PMO framework.
• Perform audits.
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
• Engage clients to leverage and utilize Fiserv solutions.
• Provide advisory services for industry best practices.
• Analyze client needs and translate tactical and strategic business objectives to deliver added value.
• Deliver best practices to maximize revenue realization, client satisfaction, retention and client reference ability.
• Provide customer support for the customers' IT initiatives by providing strategic, architectural, operational and implementation planning.
• Manage multiple tracks / workstreams and provide summarized executive program updates internally and externally

What you will need to have:

• Min of 10 years of previous project management and/or relevant consulting experience.
• Knowledge of- and demonstrated experience in project management processes and methodologies, as well as project lifecycles.
• Experience in driving large scale projects within an organization
• Experience with matrix management of cross-functional processes and teams
• Experience with consulting services that preface, enable or influence the adoption of IT transformation, risk, governance and services that assist clients in assessing different technology strategies and aligning their technology strategies to their business or processes.
• Experience providing customer support for the customers' IT initiatives by providing strategic, architectural, operational and implementation planning.

Possesses the following key skills/behaviors:

• Ability to understand project stakeholder needs, interests, and influence for project success.
• Ability to influence project team, internal, and/or external stakeholders.
• Ability to establish and maintain relationships with project team members.
• Ability to practically apply project management concepts to facilitate the achievement of project goals ensuring predictable, consistent, and successful project delivery.
• Ability to analyze the situation and leverage team to define an executable plan to meet project goals.
• Ability to lead with support from project sponsor, when needed.
• Ability to ensure team alignment on project goals, objectives and business outcomes.
• Ability to meet project deadlines.
• Ability to identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively.
• Ability to quickly grasps new concepts and translate to others.
• Ability to respond effectively to new information, situations and individuals.
• Ability to gather and analyze information needed to improve satisfaction levels of clients.
• Ability to understand how project connects to broader company goals.
• Ability to effectively identify and communicate project problems to stakeholders.
• Ability to proactively develop solutions to project challenges.
• Ability to drive project problems to closure.
• Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
• Ability to practically apply project methodologies and practices to execute project, manage changes, and facilitate achievement of project deliverables on-time, within budget and with quality.

What would be great to have:

• Project Management Professional (PMP) certification.
• Experience in banking, financial services, and/or software industries.
• Experience with Project Management tools.

#LI-JS1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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