Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Valley County, ID

eS90cElKYis1ajdLZWM3WW95K05jSVB2V2c9PQ==
  • Itaú USA
  • Valley County, ID

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Flexible hours,

Similar Jobs

Asbury Communities

Kitchen Utility Worker Job at Asbury Communities

 ...Asbury has earned the Great Place to Workdesignation a reflection of our people...  ...and supporting you both at work and at home. Once you've submitted your...  ...assigned. Qualifications No experience necessary! Additional Information Depending... 

Cigna

LPN Bilingual Spanish - Telephonic Care Coordinator - Evernorth Job at Cigna

 ...LPN Telephonic Care Coordinator - Bilingual Spanish (Case Management Analyst) Evernorth Workplace Care Evernorth Workplace Care...  ...Care - Personalized Care Where You Are Licensed Practical Nurse Bilingual Telephonic Care Coordinator - Evernorth The program... 

Deutsche Boerse Systems, Inc.

Intern - Eurex Marketing (f/m/d) Job at Deutsche Boerse Systems, Inc.

 ...rse Group Your area of work Join our dynamic international Marketing team and gain hands-on experience in driving global product...  ...enrolled full-time in a state-recognized academic program during the internship Youare interested in financial markets and eager to learn... 

Top Level Promotions

Work from Home Office Support Assistant Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated...  ...research projects across multiple industries. No prior experience is required, and full training is included. This role is ideal... 

Dog Daycare

Dog Daycare Attendant DC Job at Dog Daycare

 ...Dog Daycare Attendant District Dogs Shaw LLC Washington, DC (or any of our locations whichever is most convenient for you!) At District Dogs, we provide city pups with a safe, clean, and engaging space to play while their parents are away. Our team keeps tails...