Job Description

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an entry level,  Customer Service Specialist supporting Research Models. This individual will provide dependable, quality customer service, including response to product inquiries, efficient order coordination and processing, and routine problem solving.

*This is a remote opportunity**

Work Week Schedule: Monday - Friday - 8:30 am - 5:00 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Enter orders and price quotations for products and services, including changes to existing orders; establish new customer accounts, as well as update existing accounts with data management group; record lost orders; and send order confirmations.
• Fully utilize SalesForce for documentation of all customer communications.
• Respond to basic inquiries via telephone, e-mail, and/or live chat regarding products and services.
• Communicate animal availability, product information, and delivery schedules.
• Resolve basic problems and customer complaints; escalate complex issues.
• Serve as liaison between Inventory Specialist at all Charles River facilities and other support groups to effectively process orders and satisfy customer requests.
• Coordinate with transportation carriers and/or freight forwarders regarding shipments.
• Coordinate information regarding new business, customer issues, or other pertinent customer information to the Sales organization.
• Process routine reports as required.
• May process applicable paperwork for shipment of international orders. 
• May be responsible for basic assigned account(s).
• Perform all other related duties as assigned. 

MINIMUM QUALIFICATIONS

The following are minimum requirements related to the Customer Service Specialist position.

Candidates must possess  one of the following education/experience combinations:

• Bachelor’s Degree (B.A./B.S.) or equivalent in a Business or related discipline plus a minimum of 6 months related customer service experience.
• Associate’s Degree (A.A./A.S.) or equivalent in Business or related discipline plus a minimum of 6 months related customer service experience.
• High School diploma or GED plus a minimum of 1-2 years related customer service experience.

In addition:

• Must be able to prioritize and multi-task.
• Must have excellent organizational skills.
• Ability to work independently.
• Proficient in computers (IE: MS Office Suite).

PREFERRED QUALIFICATIONS: 

• Salesforce.com Service Cloud
• SAP/ERP
• Cisco telephone systems. 

The hourly pay range for this position is $18.50 - $21.00. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Research Models & Services
Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition. As the world’s leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit

Job Tags

Similar Jobs