VetsEZ is seeking a Contact Center Quality Analyst to support a Department of Veterans Affairs (VA) contact center project. This role will evaluate customer interactions, ensure adherence to quality standards, and provide actionable feedback to improve service delivery and customer satisfaction.
Important: This role focuses on monitoring and evaluating customer service interactions — it does not involve software testing.
The candidate must reside within the continental US.
Responsibilities:
Requirements:
Additional Qualifications:
Benefits:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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