Title: Cloud Engineer II, Citrix
Position Type: Contract 4-5 Months
Location: Raleigh NC 27603 / Onsite
Flexibility to work alternative days and shifts as needed.
Willingness to work on a 24x7 on-call rotation schedule.
JOB DESCRIPTION
Maintain multiple customer environments. Update and Manage ticket backlog based on internal policies.
Crisis Management - Identify and escalate any high-priority issues to the next level.
Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..
QUALIFICATIONS:
Manage VDI environments: Citrix, AVD
Certificates: CCA-V
Advanced Windows management
Active Directory
Server Optimization
Intermediate Citrix (XenApp) LTSR 1912, 2203: PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
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