Job Description

Job Description

The Consumer and Community Banking (CCB) Quality Peer Review (QPR) Program is supported by the CCB Escalations Governance team. The QPR team partners closely with key stakeholders across CCB—including Risk Officers, Compliance, Legal, Operational teams, and Escalations Production teams—to deliver comprehensive guidelines and ensure consistent quality standards through structured peer review processes. As a QPR Program Governance Associate, you will play a critical role in initiating, managing, and executing QPR engagements, facilitating change management, and driving continuous improvement in quality review, risk mitigation, and operational excellence.

You will be responsible for coordinating ad-hoc and scheduled QPR reviews, developing and enhancing peer review procedures, and supporting quality review activities. The role requires strong project management skills, the ability to apply various sampling methodologies, and expertise in analyzing and communicating findings. You will oversee documentation and resource management within designated SharePoint platforms, ensure secure access, and promote collaboration and skill development across teams.

Job Responsibilities:

• Lead and execute Quality Peer Review (QPR) engagements, including ad-hoc and scheduled reviews, to uphold consistent quality standards across CCB Escalations.
• Define scope, gather documentation, and set timelines for QPR engagements in partnership with managers, executives, and team leadership for which the QPR engagements are conducted.
• Develop, review, and enhance operational procedures and business documents to support QPR program objectives and quality review requirements.
• Apply structured testing methodologies and sampling techniques (random, risk-based, stratified, judgmental) to select representative populations for review.
• Analyze processes, workflows, and escalations to evaluate efficiency, effectiveness, and compliance with applicable regulations and best practices.
• Identify and assess potential risks, mitigation strategies, and opportunities for process improvement based on peer review findings.
• Collect input from relevant stakeholders to inform areas of success and opportunities for enhancement.
• Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.
• Oversee documentation and secure access management for QPR SharePoint platforms, ensuring proper storage and confidentiality of review materials.
• Execute autonomously, making sound decisions on day-to-day issues, and escalate project direction or scope decisions as needed.
• Promote a culture of continuous quality improvement and skill development across teams through structured peer review procedures.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in a business discipline or equivalent experience.
• 5+ years in financial services industry with experience in quality review, operational risk management, or AML/KYC subject matter expertise.
• Strong analytical, problem solving, and critical thinking skills, with attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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