Job Description

About Cariina

Cariina is a leading software platform revolutionizing organization management within school districts. Founded with the mission to fundamentally transform how schools run, Cariina replaces the burden of dozens of disconnected tools with a single, integrated framework of organizational excellence. Our team, with decades of experience in edtech, has helped top schools across the United States adopt Cariina to unify their operations and unlock more time and resources for student success. As a fast-growing Series A company, we are committed to driving innovation and efficiency in education. Join us in shaping the future of organizational excellence for schools—because when schools run better, students thrive.

About The Internship 

As a Product Success Intern, you will play a crucial role in supporting our mission to provide exceptional customer experiences alongside our technical product. This in-office, paid internship offers a unique opportunity to gain hands-on experience in the rapidly evolving field of educational technology. This role involves a combination of customer relationship management, project management, data analysis, and user support.

Upon completion of a successful Summer Product Success program, there is an opportunity for Product Success interns to secure a full time Product Success position effective immediately.

Responsibilities

Customer Relationship Management

• Build and maintain positive relationships with users to understand their needs and challenges.
• Gather feedback and insights from users to share with the product and development teams for continuous improvement.

Project Management

• Partner with clients to identify, prioritize, and define key operational focus areas aligned with their goals.
• Develop structured project plans, set timelines, and coordinate cross-functional resources to ensure successful implementation.
• Track progress, provide regular updates to stakeholders, and proactively adjust strategies to meet evolving client needs.
• Ensure measurable outcomes by aligning project deliverables with performance benchmarks and organizational objectives.

Data Analysis

• Collect and analyze user data to identify trends and areas for improvement.
• Prepare regular reports on customer satisfaction, usage patterns, and support metrics.

User Support

• Provide timely and effective responses to user inquiries through various communication channels (email, chat, phone).
• Troubleshoot and resolve user issues, escalating more complex problems to the appropriate teams.

Qualifications

• Candidates graduating in December 2026 or Spring 2027. Coursework and/or prior internship experience in Business, Education, Consulting, and Analytics (preferred but not required)
• Strong communication skills, both written and verbal.
• Passion for education and technology
• Excellent problem-solving and critical-thinking skills
• Ability to work independently and collaboratively in a fast-paced environment.

Duration

This is a paid internship position that will last at least 10 weeks with the possibility of extension or conversion to a full-time role based on performance and business needs. Preferable start time is early May.

Additional Information

This position is fully in-person and based out of Boston.

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